Refund policy

Returns & Refunds Policy

At Marisha Mistry, each piece is created with care and intention. Because our products range from ready-made items to handmade, one-of-a-kind pieces, our returns policy varies slightly depending on what you've purchased.

Mashquin & Ready-Made Items

We want you to love what you've bought. For Mashquin and other ready-made items (excluding bespoke commissions), you may return your item within 30 days of delivery for a full refund — no questions asked, whether it's faulty or you've simply changed your mind.

Handmade Fabric Baubles

Each bauble is handmade and one-of-a-kind, but you still have the right to return it within 14 days of delivery for any reason, in line with UK consumer regulations. Beyond that 14-day window, we're only able to accept returns for baubles that arrive faulty or damaged.

For all returns above:

To be eligible for a return:

• Your item must be unused, in its original condition, and in its original packaging
• Proof of purchase is required

To request a return, please contact us at hello@marishamistry.com within the applicable window above. If the item is faulty or damaged, please also include your order number and clear photos of the issue.

Returns sent without prior approval will not be accepted. Approved change-of-mind returns are sent at the customer's cost; faulty item returns are covered by us.

Damages & Issues

Please inspect your order upon arrival. If your item is damaged, defective, or incorrect, contact us immediately so we can assess the issue and make it right.

Approved refunds will be processed within 5–10 working days once the item has been received and inspected.

Non-Returnable Items

The following items cannot be returned or refunded, except in cases of fault or damage:

• Custom or bespoke commissions made to your specific request (colours, personalisation, or size specified by you)
• Sale items
• Gift cards

Please note: slight variations in colour, fabric placement, or texture are part of the handmade process and are not considered faults.

Exchanges

We do not offer direct exchanges. If a return is approved, the fastest way to receive a replacement is to place a new order once the return has been processed.

Refunds

Once we receive and inspect an approved return, we will notify you of the outcome. If approved, refunds will be issued to your original payment method within 5–10 working days.

Please allow additional time for your bank or card provider to process the refund.