Shipping policy
UK Delivery
We offer standard UK delivery via Royal Mail 1st Class Signed For or a tracked courier, depending on your order's size and weight.
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Orders are usually dispatched within 1–3 working days.
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You’ll receive an email confirmation once your order has shipped.
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Delivery times vary depending on the shipping method selected at checkout.
If a delivery cannot be completed, a card will be left for redelivery or collection.
Uncollected parcels that are returned to us will require a redelivery fee to be sent again.
If your order hasn't arrived within expected timeframes, please contact us within 28 days of dispatch.
Bespoke & Custom Orders
For bespoke commissions or personalised items (e.g. custom bauble designs or tailored kits):
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Dispatch times may differ from standard orders
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Completion time will be agreed at the time of order
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Typically, bespoke items are dispatched within 5–7 working days, unless otherwise discussed
International Shipping
We offer worldwide shipping through a selection of trusted couriers.
Shipping rates are calculated at checkout based on your destination.
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International delivery times may vary
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Customs duties, taxes, or import fees (where applicable) are the responsibility of the customer
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Please allow additional time for customs clearance
If you believe your parcel is delayed or lost, contact us within 28 days from dispatch so we can investigate.
💬 Questions?
Email us at hello@marishamistry.com with any queries about your order or shipping.